Turnaround/Production Time
Production time is the time it takes us to produce your product. We make almost every item we sell in-house. This means we will need time to make your product. Production may start within 2 hours of you placing an order. Listed below are the production times based on whether you purchase non-personalized products or personalized ones. Once an order with a personalized item is in production, we can not make any changes to the order, cancel the order, or issue a refund.
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Non-personalized products and ESV Bibles: may take up to 7-10 business days
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Personalized products (Bibles, Bible Covers, Bible Bags, Stanley Wraps etc): may take up to 2-3 weeks - we will make every effort to ship sooner but due to the nature of having to custom print personalization, it may take the full 3 weeks before it ships out to you.
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For monthly subscriptions, please refer to the product description for specific delivery information.
Shipping
We ship orders using USPS First Class Mail, Priority Shipping, and Media Mail (Media Mail is for Bibles only). Please note that once you receive your tracking number, we are not responsible for shipping delays, lost orders, etc. You will need to contact your local post office if you see an issue with your tracking. Also, we are not responsible for orders shipped to the wrong address. We only ship to the address you provide us and it is the responsibility of the buyer to provide us with an accurate address.
*Please note that First Class Mail does not include insurance
Orders Returned to Kingfolk Co
If we receive an order back in the mail to our shop, we will refund the order subtotal, not including the shipping. If you would like the product re-shipped to you, you will need to place a new order and pay for shipping again.
Exchanges/Returns
We will gladly exchange your non-personalized item within 30 days of purchase as long as it is unopened and not damaged in any way. You will need to pay for shipping back to Kingfolk Co and then we will send you an invoice to pay for shipping back to you.
Returns on non-personalized items are accepted within 30 days of purchase. All returned items must be in their original condition. You are responsible for shipping the item back to Kingfolk Co. Once we receive the item at our shop, we will inspect the product and process your refund for the price of the item. Shipping costs are non-refundable on returned items. Personalized orders cannot be returned or exchanged.
We do not offer returns or exchanges on digital products, sticker subscriptions, clothing items, or hats. No returns or exchanges on sale/last chance items.
Cancellations
Once we have started production on a personalized item, we are unable to make any changes to the order, cancel the order, or issue a refund. Production may start within 2 hours of you placing an order. You may reach out to us at hello@kingfolkco.com to ask about the status of your order.
